When you choose to shop Micro Brand Club, you become an important part of our value chain. Because we want your time with us to be efficient and rewarding, here are answers to some Frequently Asked Questions about our site, products and policies. If you have a question that is not addressed here, please contact us directly at info@microbrandclub.com.
ORDERING
How do I place an order?
Click on the item you wish to purchase and select the "Add to Cart" button. Proceed to the checkout page by selecting the "Checkout" button. Complete order by providing your personal information, shipping address and payment details.
How do I enter a discount code?
During checkout, look for the discount code option in your shopping cart and enter your code. The discount will automatically be reflected in your payment total. Please note that we accept only one discount code per order.
How do I know if my order went through successfully?
Once our warehouse processes your payment, we will send an order confirmation to the email address you provided when placing your order. You may also set up an account on our site that will allow you to view your order status. If anything is unclear, or if you have any questions, please contact us.
Is it possible to change or cancel my order?
We make every effort to accommodate changes and/or cancellations. Please contact our Customer Service team as soon as possible to make your request. If your order has not yet reached the fulfillment stage, we may be able to change or cancel.
PAYMENTS
What payment methods can I use?
Credit cards (Visa, Mastercard and American Express), which is processed via Shopify, or PayPal are accepted.
Why didn’t my payment go through?
Check to see if your billing address is different from your order’s shipping address. Our payment system, automatically blocks these transactions for your protection. In that case, we recommend you use another payment method.
DELIVERY/SHIPPING
When will my order arrive?
We work to fulfill our orders as promptly as possible. Our warehouse begins processing your order the business day after it is submitted. Expect to receive your order 3 to 5 business days from that date, keeping in mind that packages aren’t transported over weekends or local public holidays.
Please note that our expected timeframes are estimates and can vary due to factors outside of Micro Brand Club’s, and the courier’s, control. Promotional campaigns may also impact order turnaround.
Will I be able to track my order?
Yes! You will receive a tracking number once your order has been dispatched from our warehouse. Contact us at info@microbrandclub.com if you do not receive your order, and we will look into the situation.
From where are orders shipped?
Zinvo, Gorilla Watches, Nuun Official, Nuun Official JR, Seven Friday, The Electricianz, and Bamford will be shipped out from our warehouse in Bahrain.
Nuun Official and Nuun Official JR orders to the North and South America will be shipped out from out warehouse in NY, USA.
Will I have to pay international taxes and duties?
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.
Micro Brand Club cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.
Customers that will place an order from our European store and with an European delivery address, will not be subject to import duties as we will ship the products from our warehouse in Europe.
RETURNS AND EXCHANGES
Do you accept returns?
As an important part of our value chain, we offer a 14-day return policy. You will receive a full refund once the product has arrived back at our warehouse and we have assessed its condition (in original packaging with all components and accessories included). For return instructions, please see the “How do I return an Item” section or contact Customer Service at info@microbrandclub.com.
Please note shipping fees will be applied to the exchange, according to the destination.
Do you offer exchanges?
Yes, within 14 days of receiving your order. As with returns, the item you wish to exchange must be in mint condition with all original packaging and components. You may exchange it for a product of equal or lesser value; we will refund you the difference for lower-priced items and bill you for the difference for a higher-priced product.
Please note shipping fees will be applied to the exchange, according to the destination.
I received the wrong product. What do I do?
We ask all customers to check your original orders and compare your product against the website when you receive it. If you believe you received the wrong item, or your order is damaged, please contact us within 14 days so we can work with you to correct the issue.
How do I know Micro Brand Club has received my return?
We will send you an email confirming receipt of your return. Your refund will reach you approximately 3 to 5 days after that email.
If you have not received an email within two weeks of the date you shipped your return to us, please contact Customer Service with your order and tracking numbers so we can assist you.
How long does processing returns take?
Once we receive your email requesting the return, we will email you instructions about how to pack and ship your item. Once we have received the package, we will process your refund within 7 business days and send you a notification to the email address you provided with your transaction. Expect the refund to be reflected on your credit card or PayPal account up to 3 days after that point.
How do I return or exchange an item?
We're sorry but we are unable to offer a free returns service. Returns must be made at your own cost. Please return using a standard trackable service and write to our Customer Service the tracking number to info@microbrandclub.com.
Please follow the below process for returning your parcel to us:
- Re-pack the item in its original packaging with labels and tags still attached.
- Cover your address label with the address for returns that we will provide you trough email.
- Return the package by using the Post Office counters or scheduling a Pick Up with the Courier (DHL, UPS, USPS)
- Obtain proof of postage from the Post Office/Courier. Please do not post the package through the post box without obtaining a certificate of posting and tracking number.
- Keep your certificate of postage safe as you will need this as your proof of return
- Keep your certificate of postage safe as you will need this as your proof of return Please return your item to the address we provide you through email and add your order number.
Once we receive the product to our warehouse, we assess its condition (in original packaging with all components and accessories included) and then we will proceed with the refund or change of the product.
WARRANTY AND REPAIR
Does Micro Brand Club offer a warranty?
For items purchased from our website, the warranty are subject to each individual brand and they vary from one to two years from the date of purchase. The brands will replace or repair your watch if the defect is covered by the warranty. This warranty covers manufacturing defects due to faulty material or workmanship only on the watch itself (movement, glass, case) under normal condition of use. Parts other than the above are not covered by this warranty.
To have a replacement item covered under this warranty, use our contact form on microbrandclub.com and choose “Warranty and Repair” in the subject line. Specify your name, address and a scan of the valid purchase proof or order number references if purchased through our website, and a detailed description of the problem at hand.
Note that repair/replacements will not be processed under the warranty in the following cases:
- Failure or damage caused by improper use or carelessness (dents, crushing, broken glass, etc.)
- Failure or damage caused by unjustifiable repair or customization
- Aesthetic changes that occur during normal wear and tear and aging (minor scratches, alteration of the color on the case/band, peeling of the plating)
- If no purchase proof is available
- Battery replacement
Note that the case, dial, hands, band or other parts may be replaced with substitutes if the originals are not available.
This warranty warrants that you may receive free replacement in accordance with the terms set forth herein and within the specified term, and shall not restrict any lawful right of the Customer.
Note that repair/replacements will not be processed under the warranty in the following cases:
- Failure or damage caused by improper use or carelessness (dents, crushing, broken glass, etc.)
- Failure or damage caused by unjustifiable repair or customization
- Esthetical changes that occur during normal wear and tear and aging (minor scratches, alteration of the color on the case/band, peeling of the plating)
- If no purchase proof is available
- Battery replacement
Note that the case, dial, hands, band or other parts may be replaced with substitutes if the originals are not available.
This warranty warrants that you may receive free replacement in accordance with the terms set forth herein and within the specified term, and shall not restrict any lawful right of the Customer.
